Terms & Conditions

If any of the terms below are unclear, please contact (insert support email address here)



This website is operated by Biohyalux


Using this website to browse/purchase you are engaging to use our service. That means you agree to be bound by these terms and conditions as modified by us from time to time at our discretion without notice. If you do not agree with these terms, please do not continue using this website/service.


This website is operated and owned by Biohyalux. Unless otherwise stated the contents belong to the property of Biohyalux and we reserve all rights to this property. You agree to compensate Biohyalux, all employees, licensors and suppliers from and against all losses, expenses, damages, legal fees and costs, resulting from any violation of these Terms or any activity related to your use of the website or your account (including any negligence or misconduct) by you or any other person accessing this website through your account.


Terms of Product Use

The information on our website is not to be replaced with professional medical guidance. This website is solely an online store for the distribution and sale of skin health products. If you are unsure of purchasing from our store, please consult your doctor or dermatologist before placing an order. If you are in need of medical assistance, please contact 911.


Please follow the information provided on our website about the products we are offering. You can refer to the product pages which lists the recommendations of what types of skin the products can be useful towards along with guidelines of application. You may also obtain this from the packaging as well.


We make no guarantees about the results of the products you are using from our line as the results will vary from person to person. Any reviews that are posted from previous purchasers which include ones about the product or the service provided to them is not coming from any medical or scientific opinions.




By accessing our website, using the service, creating an account or placing an order you are responsible for associated risk, including but not limited to the risk to your computer, tablet, mobile device, software or data may be damaged by any virus or malicious bug transmitted by this website or any third-party website.


By browsing our website or creating an account and becoming a member, you assume all responsibility for the security of your account. You agree to accept all responsibility for activities that occur under your account (e.g. orders placed by someone else using your account). Biohyalux reserves the right to terminate your account without notice at its discretion. Biohyalux is not liable for any disruptions to this website.


Biohyalux disclaims all liability to the fullest extent permitted by law for any injury, allergic reaction, adverse side effects, loss, or damage suffered in relation to or arising from use or misuse of a product, our website or our service. In the event of such injury, allergic reaction, adverse side effects, loss or damage, the maximum aggregate liability of Biohyalux will be the value of the product purchased. You acknowledge that we do not manufacture the products on our website, we simply distribute the products for point of sale.


Biohyalux reserves the right to correct errors or to update product information at any time without notice. In the event any information about a product is incorrect (e.g. size, price etc), Biohyalux reserves the right to refuse or cancel any order placed for that incorrectly described item. In the event of such a refusal or cancellation of an order and your chosen payment method has been charged, Biohyalux shall issue a credit to that chosen payment method in the amount of the cancelled order.


Lost Packages


If packages are lost in transit due to neglect from the carrier Biohyalux is not held accountable for this. We send a shipped email that contains the associated tracking number with your order. It is your responsibility to track the package via our website by clicking the 'Track my Order. We urge customers to access their tracking code to keep on the updates from the carrier, so they are aware if there is a delay in tracking and/or receiving your order. To further avoid this, you can sign up for alerts through the carrier as well; this includes USPS, UPS and FedEx. If the wrong address information is inputted into the checkout page when an order is placed on the website, and as a result, a parcel is sent out then returned back to us, it is the customer’s responsibility to pay for the product to be re-sent to the correct address.




At Biohyalux is not responsible for any failure to deliver products on time or at all. If the carrier is unable to make a delivery, we highly suggest contacting their support team further to ensure you receive your order. The company is not held accountable for these actions by law unless there is a war, rebellion, labor strike, natural disaster such as an earthquake or an endemic or pandemic. Considering these listed above will be reviewed by our team to come to a reasonable solution on the next step on how to resolve an issue like one of these presented above.


Unauthorized Use

You may not use the website for any unlawful or unauthorized purpose, including without limitation: distributing any abusive, unlawful, harmful, obscene, or otherwise objectionable material. You may not use the website or Services to transmit any material that constitutes a criminal offence, results in civil liability or otherwise would breach any laws, regulations, or codes of practice. You warrant that you have the right to post any information posted by you on our website and that the information does not infringe any third-party intellectual property rights.


Interfering with, damaging, disabling, or impairing the operation of this website, or attempting to gain unauthorized access to the website, networks or gateways connected to it, through hacking, spoofing, or any such similar means is expressly prohibited.



If you have any questions about the terms & conditions, please contact (insert support email here).